OPERATION EXCELLENCE

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1. I 123 Operation Management E OPERATION MANAGEMENT I E 123 Menjawab Masalah Apa? Operasi adalah mesin semua bisnis. Operasi merupakan jantung dari proses dalam menghasilkan produk atau menyediakan jasa. Terdapat beragam ukuran operasi, mulai dari ukuran kecil berupa dua puluh orang yang mendesain web, ukuran menengah berupa 300 karyawan yang menjalankan proses opersi, hingga ke ukuran besar berupa operasi manufaktur atau penyediaan jasa korporasi yang melibatkan berbagai fungsi , melintasi berbagai wilayah, dan menggunakan puluhan ribu karyawan. Operasi adalah inti dari semua bisnis. Dalam operasi manapun, baik pada bisnis kecil mau- pun manufaktur besar, orang, proses dan teknologi bekerja bersama untuk melayani pelanggan. Dengan demikian, perusahaan yang memfokuskan pada keunggulan operasi, akan memperoleh keuntungan berupa: unggul dibanding pesaing, peningkatan kualitas produk/jasa,pelayanan, dan biaya, maupun peningkatan kepuasan dan loyalitas pelanggan. Manfaat Apa Yang Anda Peroleh? Setelah mengikuti pelatihan ini, diharapkan peserta akan: • Mampu membangun dasar operasi yang solid • Berkomitmen untuk meraih keunggulan • Memulai perjalanan untuk mencapai keunggulan Apa Saja Yang Dibahas? • Konsep Operations Excellence • Value and competitive priority • Pengukuran mutu dan kinerja • Capacity management • Konsep antrian • Penjadwalan • Lean operation Siapa yang perlu ikut? Manajer, Supervisor, dan Staf yang bekerja pada semua aspek fungsi operasi Problem To Be Addressed Operation is the engine of most business. It is the heart and soul that grinds sometimes endlessly day after day to churn out products or to provide services. Operations come in many sizes. From the small size of twenty persons designing web to midsize of 300 employees processing operation to the large corporate manufacturing and service operation that involves multiple functions, crosses multiple regions, and requires tens of thousands of employees. Operation is the core of business. Within a small business or even large manufacturing environment, it is easy to witness an operation in ac- tion and understand how its people, process, and tech- nology work together to serve customers. Regardless of the industry, focusing on operational excellence has produced staggering results. Became the best of the best, delivered double-digit improvements in quality, service, and costs; achieved high levels of customer satisfaction and loyalty. Objectives Having attended this program, the participants are expected to be able to: • Build a solid operational foundations • Commit to pursuit of excellence • Start the journey toward achieving that excellence Subjects Covered • Operations excellence concept • Value and competitive priority • Quality and performance measurement • Capacity management • Queue concept • Scheduling • Lean operation Who Should Attend Manager, Supervisors, and Staffs who work in all aspects of operation functions. 69 OPERATION EXCELLENCE Price: IDR 4.300.000,-

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